It’s important to understand that when forgetting or canceling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all clients and technicians, booked appointments through Vagaro are subject to the following terms:

Cancellation and Rescheduling

Guests are required to cancel or reschedule their services before the appointment to avoid a penalty.

Cancel or reschedule in advance to avoid fees:

1. Guests who cancel within 12 hours of an appointment will be charged 50% of the full-service price booked.
2. Guests who reschedule within 12-4 hours of an appointment will not be charged.
3. Guests who reschedule within 4 hours of an appointment will be charged 50% of the full-service price booked.

Appointments that are booked within 12 hours are still subject to this policy.

As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at the time of booking.

Late Arrivals

To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time. Guests who arrive 10–15 minutes late, appointment may be shortened; full-service fee applies. Guests who arrive 15 minutes or later for their appointment may be cancelled as a No Show and charged 100% of the booked service.

Guests who call to cancel after the appointment start time will be marked as a No Show and charged 100% of the full service price.

Payments

Please prepare to pay via a physically present card or Apple Pay during your visit. Cards are required at the time of payment to reduce the risk of fraud. Under our cancellation policy, we require a card on file at the time of booking; however, this card will only be charged in the event of a late cancellation. Tips are greatly appreciated. If you have questions, call us at (573)789-9164.

Quality Guarantee

If your gel chips, lifts, or misbehaves within 7 days of your service, we’ll fix it for free. No stress. Please call to book, or if more than three nails need to be fixed, email photos of your damaged polish to theluxestudiollc@gmail.com, and our Customer Experience team will schedule your repair service. This policy does not apply to children's services.

Allergies

We cannot guarantee products used in our services are nut-free or have not been cross-contaminated with nut products.

Inclement Weather Policy

In the case of inclement weather, we closely monitor conditions and recommendations by the National Weather Service.

If changes are made to the salon schedule or salon is closed, we will provide a minimum of two hours' notice prior to appointment times.

If our shops remain open as normal, our cancellation policy remains in place. Guests with questions can give us a call at (573)789-9164.

Child-Free

To provide a relaxing, safe, and luxurious experience for all guests, children are not permitted in the salon unless they are receiving a scheduled service.

Children receiving a service must remain supervised by a parent or guardian at all times. We appreciate your understanding and cooperation in helping us maintain a peaceful salon environment. minors must always be accompanied by a parent or guardian while in our salons.

Our fix policy does not apply to child services.

Cleanliness

Please note, we uphold the highest level of cleanliness and sanitation practices required by Missouri state Boards of Cosmetology. We reserve the right to refuse service if the nail technician believes there is a risk of fungal, viral, or bacterial infection. Please note that you will be charged 100% of the full-service price booked for a turn away due to a suspected fungal or bacterial infection.